Switch Block

The Switch block provides an efficient way to handle multiple specific cases for a single variable. It is a cleaner alternative to nesting multiple Conditional Blocks when you have many known possible values.

How it Works

The Switch block takes an input variable and compares its value against a set of predefined Cases.

Configuration

1. Select Variable: The variable you want to evaluate (e.g., {{ $user_input.intent }}).
2. Add Cases: For each case, define:
   • Value: The exact value to match (e.g., "help", "status", "cancel").
   • Blocks: The sequence of blocks to execute if this case matches.
3. Default Case: (Optional) A catch-all branch that executes if none of the defined cases match.

Multi-Case Branching

Unlike the Conditional block's True/False paths, the Switch block allows for any number of branches:

• Case 'A': Executed if variable == 'A'.
• Case 'B': Executed if variable == 'B'.
• Default: Executed if no other matches are found.

Example: Command Handler

If you are building a bot that responds to specific commands:

• Variable: {{ $command }}
• Case "start": Send welcome message and show menu.
• Case "settings": Open user settings flow.
• Case "help": Provide documentation links.
• Default: "I'm sorry, I don't recognize that command."

When to use Switch vs Conditional